Dear user friends, hello everyone!
Distinct Health is about to enter its 13th year. Along the way, we have become more and more convinced that only by adhering to ‘user first’ can we truly win the trust and reputation of our users, and can Distinct Health continue to move forward steadily and healthily.
For this reason, in response to the following issues that users have feedback over the years:
Feeling uncertain, sometimes unclear about how much it will cost after the diagnosis and examinations;
Daily promotional activities are a bit much, feeling ‘tired’ about the complex discount algorithms…
Distinct Health has decided to – fully implement price transparency from March, to build a foreseeable medical environment for every client, reduce the cost of information communication and decision-making, and invest more resources into professional improvement, process efficiency, and user experience optimization.
Inform the price before the consultation,
let the clients have a clear ‘number’ in mind
Distinct Health will ensure that clients are informed of the treatment costs and individual charge standards before treatment, so that clients no longer have to worry about the gap between the bill received after treatment and their psychological expectations. During the treatment process, doctors, nurses, and assistants will also communicate and explain the plan and charges, so that clients have a clear ‘number’ in mind for each treatment.
In addition to being clearly informed of the charge items and standards during the treatment process, clients can also understand the price range of common services and products by consulting customer service before entering the treatment cycle. When clients make medical decisions and plan selection for themselves or their families, they can effectively reduce information differences, and every step is more reassuring and worry-free.
Price in one step,
save clients the trouble of comparing prices
In the past, clients may have to actively search for discounts or inquire about recent promotions and discounts, and make medical spending decisions after comparing prices. To reduce the decision-making costs for clients and improve communication efficiency, Distinct Health has decided to cancel daily discounts and promotions, and adjust the prices of some services such as medical aesthetics and dentistry, ensuring that clients can directly enjoy affordable prices through membership exclusive packages.
Taking medical aesthetics as an example, recently, the sub-brand of Distinct Health, Ruiqing Medical Aesthetics, has launched a new membership exclusive package, 1500 yuan for 3 times of ‘Long-term Intense Pulsed Light Skin Rejuvenation Package’. It provides a convenient and reassuring option for clients who are used to maintaining their skin condition regularly through intense pulsed light skin rejuvenation, saving a lot of time cost for screening and price comparison.
In addition, adult dentistry has also reduced some prices. In different cities, the price of tooth filling has been reduced by about 15%, and the price of tooth extraction has been reduced by 25%-40%. Entrust your needs to Distinct Health, and you will receive a reassuring and worry-free treatment experience.
Launch the complaint QR code,
problems can be directly feedback
In addition to price transparency, Distinct Health is also continuously introducing measures to optimize the customer experience, including the recent launch of a comprehensive customer feedback channel in clinics and hospitals. Whether it’s praise or complaints, customers can quickly feedback their opinions by scanning the QR code to fill out the questionnaire. Distinct Health has also set up a process for colleagues to focus on handling these voices from customers, reacting efficiently and continuously improving.
Scan the QR code to fill in
After 13 years, the unchanged mission of Distinct Health is to try our best to protect every client and the family behind them, continue to provide high-quality medical services, and become a trusted family doctor.
